RotaLark Support
Find quick answers for rota scanning, purchase restoration, offline use, and local data. RotaLark is designed to keep the essentials clear.
Use a sharp, well-lit image with the text upright. Crop away unrelated content when possible. If recognition is incomplete, edit the text on the review screen or use manual shift entry. Recognition remains on your device.
Open iPhone Settings, find RotaLark, choose Photos, and allow access to selected photos or all photos. You can keep using manual entry and rotations without photo permission.
Open RotaLark Settings and choose Restore purchases while connected to the internet. Use the same Apple Account that made the purchase. Apple may ask you to authenticate; restoring is free.
A pending purchase may need family approval or Apple payment review. Wait and reopen RotaLark while online. For declined payments, update the payment method for your Apple Account before trying again.
A previously verified lifetime purchase remains available from the local cache. An annual plan remains available only while its verified cached expiry is still valid. New purchases and restores require an internet connection.
Reset local data clears your rota and restores default settings. It does not cancel or remove an Apple purchase, and it does not restore the included free scan. Deleting and reinstalling the app removes local data; use Restore purchases afterward to recover eligible Pro access.
Annual RotaLark Pro renews automatically unless it is cancelled at least 24 hours before the end of the current period. You can view, change, or cancel it from your Apple Account subscription settings:
Open Apple subscription management
Billing, refunds, and payment-method decisions are handled by Apple. RotaLark cannot view your full payment details.
Email support@rotalark.com. Include your iOS version, RotaLark version, and the steps that led to the issue. Please do not send sensitive work schedules, employee details, or unredacted rota screenshots.
RotaLark has no account, app backend, advertising, or behavioral analytics in v1. Rota recognition runs on your iPhone. Read the full Privacy Policy.